The dealer on Amazon was a bit slow in shipping due to the first one being damaged before it left their warehouse, but all was good when they shipped the next one. Shipped with all components as if NEW, but in a REFURB box, and included all components and new dehydration books.

I orderd and recieved this dehydrator. It is heavy. I used it for a little while and was very happy with it, however, it has poor workmanship inside. It was damaged prior to shipping... a large dent in the side that did not show from the outside of box. The treys are not all the same size.. and they do not fit securely in the sides of the box. With any weight on them, they fell down on top of the ones below. This was very annoying. Poor workmanship and manufacturing defect. Better supports are necessary. I liked the machine for its performance and the 2 timers. However in the end, I returned it due to the faulty trey setup. Falling trays, because they did not reach correctly from side to side. It was crated well but box was opened and some screws were missing.

I advise against purchasing on Amazon through 3rd party sellers due to them not being authorized retailers – I believe this voids your 10 year warranty. Use a Bed Bath and Beyond 20% coupon to get one of the best prices around (save $200) Last year I didn't know anything about dehydrators and was shopping for one.

I can’t review the actual product yet as I just received and unboxed it, I will follow up later. I’m missing the "paraflexx sheets”, instructions say be careful they’re the same color as the box. Ummm nope , not there, not at all.